Frequently Asked Questions

Please ensure the correct MSC # is provided along with the correct address.

For more detailed information on how to label a package, please visit the Sending Mail & Packages to Students page.

Packages arriving through USPS, FedEx, and UPS are delivered to the Emory Mail Services processing facility and entered into the Emory mail tracking system.

1. You will receive an email to your Emory email address to let you know when mail or a package has arrived.
2. Bring your Emory Card to the respective mail center (locations on the Mail Services homepage) and tap it at the kiosk.
3. The kiosk screen will show your available mail/packages and a mail services employee will retrieve your item(s).

Packages are first delivered to Emory Mail Services Monday-Friday. While your carrier may have sent you an e-mail stating your package has been delivered to Emory*, Mail Services is sorting and processing those packages. Package processing time may vary depending on incoming volume. However, we make every effort to have all packages processed and available for pick-up in the Mail Centers within 24 hours of receipt.

*Note – in some cases, local processing procedure will show the package is delivered during an early morning scan before the package has left the carriers facility.

Who do I contact if I have questions about mail and package delivery?

You can email eumailhelpdesk@ricoh-usa.com and be sure to include:

1. Student Name and MSC#
2. Tracking number AND the order number

Package hold times vary depending on whether your package is placed in a locker or held at a Mail Services location.

Packages Assigned to a Locker

If your package is placed in a Mail Services locker, it will remain in the locker for 72 hours from the time you are notified. If the package is not picked up within 72 hours, it will be removed from the locker and returned to the mail center for pickup during regular business hours.

Packages Held at a Mail Services Location

Packages held at a Mail Services location are available for pickup for up to 30 days from the date they arrive. Mail Services will make every effort to contact recipients during this period. Packages not claimed within 30 days may be discarded and removed from the Mail Services system.

We encourage students to pick up packages as soon as possible to ensure timely receipt and to help maintain package storage capacity.

Having another person pick up a package on your behalf is strongly discouraged, particularly for packages assigned to a package locker.

If your package is being held at a Mail Services location, you must email eumailhelpdesk@ricoh-usa.com in advance and provide the name of the individual authorized to pick up the package.

The authorized individual must present:

• A valid government-issued photo ID
• A copy of the package notification or confirmation email

Please note that once a package has been delivered and released to an authorized individual, Emory Mail Services cannot be held responsible for lost, misplaced, or missing packages.

For the security of your mail and packages, we recommend picking up your items personally whenever possible.

No. Emory Mail Services does not accept same-day direct deliveries from third-party vendors, including:

• DoorDash
• Uber Eats
• Amazon Fresh
• Weee!
• Walmart
• Best Buy
• Sephora Same-Day Delivery
• Other on-demand delivery services

Students should treat these deliveries as they would any other takeout or food delivery service and arrange to meet the driver outside their residence hall to personally accept the order.

To ensure successful delivery, provide the appropriate residence hall address listed below and coordinate directly with the delivery driver for pickup.

Food Delivery to Oxford College

Residence Hall Delivery Addresses

Important: Mail Services is unable to receive, store, or distribute these deliveries. Students are responsible for coordinating directly with the delivery driver and being available to receive the order in person.

Yes. Students living in Emory residence halls may receive flowers and other perishable items through Emory Mail Services, provided the shipment is properly addressed with the student's full name and MSC number.

Emory Mail Services will accept perishable items that are shipped through major carriers such as:

• USPS
• UPS
• FedEx

Items must be appropriately packaged to support short-term storage and transit.

Please note that same-day deliveries from local vendors (such as florists, bakeries, or specialty food services) are handled in the same manner as other direct-delivery services. Students should coordinate with the vendor and meet the delivery driver in person to accept the delivery.

Important Pickup Information

Perishable items must be picked up within 7 days of notification. Any unclaimed perishable items remaining after 7 days will be discarded.

To ensure freshness and quality, students are encouraged to pick up perishable deliveries as soon as possible after receiving notification.

If you discover damage or missing contents, you should report it to the carrier or sender. Emory Mail Services can assist you if necessary, but the original shipper must handle all claims.

If packages are received in damaged condition to Emory Mail Services, we will document and photograph the damage and provide you with this information for claim purposes.

No, only students residing on campus can receive mail and packages through Emory Mail Services centers.

Yes, these items are available at our locations. Credit card and cash are accepted.

Yes. Credit card and cash are accepted.

Note daily shipping deadlines:

Domestic mail and packages:

Mail and packages are processed at 2:00 p.m. each business day. Packages received after 2:00 p.m. will not leave until 2:00 p.m. on the next business day.

International mail and packages:

All customs forms must be completed by 1:30 p.m.

It is strongly encouraged not to send cash, checks or gift cards. If you find it necessary to do so, protect yourself by securing a tracking number, insure the package and actively track that your package arrives to the intended recipient.

Students leaving for the summer or graduating should file for mail forwarding at the end of the semester. Mail-and-Package-Forwarding Instructions (PDF)

Note: Failure to arrange for mail forwarding will result in mail being returned to sender or recycled in accordance with U.S. Postal Service regulations.

You will need your Emory Card to tap at the kiosk.

24 hours

No, you will receive an email notification from DoNotReply@emory.edu  notifying you when your package can be picked up from the package lockers.

The size of the package, number of packages being delivered to the campus and locker availability will determine if packages will be delivered to the lockers for pick up.

72 hours

The packages will be returned to the Student Mail Center for processing and pick up. You will receive an email notification when the package is ready for pick up from mail services.

We do our best to put your packages in the same locker but they may be placed in separate lockers due to when the items arrive, size of packages, etc. Please be sure to read your email. It will tell you where each package is stored.

The Kiosk is a touch screen, just tap the Emory logo on the screen to begin the package pick up process.

The package locker door will open automatically once you complete the previously mentioned methods. The Locker number will display on the Kiosk screen and the locker. You must close the locker door after you retrieve your package. 

Packages will be handled via the package pick up process via the Student Mail Center and notification process.

Call Mail Services at 404-727-6172.

Calls and emails received after 6 p.m. will be addressed the next business day.

Contact Mail Services at 404-727-6172.

Unfortunately, package locker locations are for on-campus residential students only. If you have moved off campus, use your new shipping address, which will be delivered by the appropriate carrier.