Frequently Asked Questions
Please ensure the correct MSC # is provided along with the correct address.
For more detailed information on how to label a package, please visit the Sending Mail & Packages to Students page.
Packages arriving through USPS, FedEx, and UPS are delivered to the Emory Mail Services processing facility and entered into the Emory mail tracking system.
- You will receive an email to your Emory email address to let you know when mail or a package has arrived.
- Bring your Emory Card to the respective mail center (locations on the Mail Services homepage) and tap it at the kiosk.
- The kiosk screen will show your available mail/packages and a mail services employee will retrieve your item(s).
Packages are first delivered to Emory Mail Services Monday-Friday. While your carrier may have sent you an e-mail stating your package has been delivered to Emory*, Mail Services is sorting and processing those packages. Package processing time may vary depending on incoming volume. However, we make every effort to have all packages processed and available for pick-up in the Mail Centers within 24 hours of receipt.
*Note – in some cases, local processing procedure will show the package is delivered during an early morning scan before the package has left the carriers facility.
Who do I contact if I have questions about mail and package delivery?
You can email eumail@emory.edu and be sure to include:
- Student Name and MSC#
- Tracking number AND the order number
Once notified, packages will be available for pick up for a maximum of 30 days after which the package will be 'returned to sender' and removed from our mail system.
Yes, but please send an email to eumail@emory.edu and provide the name of the person who will pick up your items. The person must provide a picture ID validating their identity.
No, we DO NOT accept same day direct deliveries from outside vendors such as Uber Eats, Door Dash, Amazon Fresh, Walmart, Best Buy, etc.
To align with public health measures, we ask that all students treat these services as they would any other take-out services (pizza delivery, etc.) and arrange to meet the delivery driver outside of the building to personally accept the delivery.
Note: The mailrooms are unable to handle perishable deliveries and cannot be responsible should they be left unattended outside of our buildings at the discretion of the delivery service personnel.
Yes, if the student lives in the residence halls and the student's name and MSC# is provided.
Emory Mail Services will accept deliveries from local florists and Edible Arrangements ONLY. (Unfortunately, no other local vendors are authorized to deliver perishable goods and cannot be accepted.)
Due to the perishable nature all items must be picked up within 7 days or they will be discarded.
If you discover damage or missing contents, you should report it to the carrier or sender. Emory Mail Services can assist you if necessary, but the original shipper must handle all claims.
If packages are received in damaged condition to Emory Mail Services, we will document and photograph the damage and provide you with this information for claim purposes.
No, only students residing on campus can receive mail and packages through Emory Mail Services centers.
Yes, these items are available at our locations. Credit card and cash are accepted.
Yes. Credit card and cash are accepted.
Note daily shipping deadlines:
Domestic mail and packages:
Mail and packages are processed at 2:00 p.m. each business day. Packages received after 2:00 p.m. will not leave until 2:00 p.m. on the next business day.
International mail and packages:
All customs forms must be completed by 1:30 p.m.
It is strongly encouraged not to send cash, checks or gift cards. If you find it necessary to do so, protect yourself by securing a tracking number, insure the package and actively track that your package arrives to the intended recipient.
Students leaving for the summer or graduating should file for mail forwarding at the end of the semester. Mail-and-Package-Forwarding Instructions (PDF)
Note: Failure to arrange for mail forwarding will result in mail being returned to sender or recycled in accordance with U.S. Postal Service regulations.
USPS Letter Mail
Completer the Mail Forwarding Form and return it to the Mail Services center in person or email eumail@emory.edu.
There is no charge for USPS letter mail or flats forwarded to another address. However, International letter mail CANNOT be forwarded without purchasing new postage. Please contact the appropriate Mail Center to purchase postage for international mail.
Packages
Shipping/Postage fees are required to forward a package. If a student is not able to physically come into the Emory Mail Services center, we can handle the process over the phone.
Contact Emory Mail Services at eumail@emory.edu providing the Student's name, forwarding address and preference of USPS or UPS for shipment and phone number. Mail services will call you within 24 hours to obtain credit card information. Please note, we cannot accept credit card information via email. While you can call Emory Mail Services directly without an email, this could result in service delays due to customer volumes. All major credit cards will be accepted for payment. We CANNOT charge the shipment to a student's OPUS account.