The Milner and Rioch partnership was chosen as Emory University’s selected vendors for managed print services and Emory Document Services.
Milner will operate as the sole vendor for multifunction devices (print, scan, copy, fax) and provide the following services to manage the entire fleet of devices
Included in the program:
- Equipment service and preventative maintenance
- MPS Monitor tools and software for departmental leaders
- All toner with supply monitoring and auto-replenish
- All mono print/copies (b/w free)
- Guidance on setting up departmental best practices for an optimized and efficient fleet
- Quarterly metrics reporting and consultation
Goals of Emory Managed Print Services
- Cost savings
- Optimization of fleet
- Increased print efficiencies and conservation of OIT resources
- Sustainability (MFD's & Sustainability (PDF)): reduction of environmental impact and consumption
- Improved end user experience and convenience
- Increased security for sensitive documents and device compliance
Printing is easy. Managing it should be too!
Dealing with software and hardware issues surrounding your printers and copiers can be a hassle and cost you time and money. Milner will do all of the heavy lifting for you, handling service, parts, supplies, and give you insight into your usage and efficiency. We'll work with what you have to maximize your business. Talk to one of our MPS experts today!
Better Visibility & Control
Use reports to identify who is printing the most and to what device, for better oversight of your printers and copiers.
Right Size Your Print Fleet
Better, intentional placement of your devices can help increase workplace efficiency and assure data security.
Automate Toner & Supplies
Never run out! Automate the shipment of your ink and toner to eliminate equipment downtime.
Value & Services
Cost reductions: tailored cost per print (CPP) model, contrasting with the traditional method of using a blended CPP approach.
- OEM toner, including shipping costs
- Initial assessment by our Help Desk
- Service call confirmation ASAP
- On-site maintenance and repair, travel included
- Routing "Milner Total Calls (PDF)" for preventative maintenance
- Replacement parts, including shipping costs
- Guarantee for hardware replacement
- Expedited toner requests for emergencies
- Emergency loaner devices available as maintenance requirements dictate
- Included B&W prints
Roadmap to a successful managed print fleet
- Identify and establish practices that maximize cost savings
- Reduce single function device and move all printing to more efficient multifunction devices
- Convert color printing/copying to black and white
- Enable shared devices between departments using Papercut
Need Our Services?
- Locate Device
- Find QR Code (front of device)
- Scan QR and a represenatitve will be in touch ASAP
You can also reach out to the Service and Supplies Department:
Call us at: 800-875-5042
Visit us at: Client Support Center
Next Steps
Milner and Business Services will work with you on returning outsourced devices to previous vendors and selecting the appropriate device based on previous usage models. Schedule meeting with Milner to assess fleet and needs.